Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at thecosmeticplace@gmail.com. Returns will need to be sent to: [Islamabad]

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with return questions at thecosmeticplace@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non Returnable Items

Certain items cannot be returned: perishable goods (food, flowers, plants), custom or personalized products, and personal care goods (beauty products). We also don't accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable as well. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return your current item, and once accepted, place a separate order for the new item.

Refunds

We'll notify you once we've received and inspected your return, and confirm if the refund is approved. Approved refunds are automatically issued to your original payment method within 10 business days (banks may take additional time to post it). If more than 15 business days have passed since approval, contact us at thecosmeticplace@gmail.com.